Ask a Librarian

What do I do if I get a Single Sign-on Error when trying to use library databases?

If you are trying to access a library database and encounter an error, try clearing your cache or even using a different browser. Learn how to clear your cache on any device. Alternatively, if you are using Chrome or Firefox, here is a PowerPoint with detailed directions on how to clear your cache.

You can also use a private browsing window to access databases:

• Chrome > Incognito window

• Firefox > Private window

• Edge/IE > InPrivate window

If the problem persists, please reach out to us through chat or our Ask a Librarian form. Also, it helps if you say "No" to staying logged on when prompted.